Shipping Policy
Shipping Policy
Shipping Process We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out. We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email. For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Tracking All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility. For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
Location *Estimated Shipping Time United States 7-14 Business days
Canada, Europe 10-14 Business days
Australia, New Zealand 10-21 Business days
Mexico, Central America, South America 15-30 Business days *Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
Duties, Taxes, and Other Fees: International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Nue Cup has no control over these charges, nor can Nue Cup predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages: Nue Cup is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer: It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback We would love to hear your feedback, questions, or any concerns. Please feel free to email us at theofccoolbreeze@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.